Click the Windows Start button Control Panel Programs and Features. Right-click the GoToAssist Expert desktop application and click Uninstall. When prompted to confirm the uninstallation, click Yes. ‎GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad. Support your customers when and wherever they need help. Features:. Unlimited live support that works seamlessly behind existing firewalls. Screen sharing and remote c.

1. Gotoassist Expert Installer
2. Gotoassist Expert
3. Download Gotoassist 5
4. Gotoassist Expert Trial

HELP FILE

Forgot your password? © 2020 LogMeIn, Inc. All rights reserved. GoToAssist Expert is developed by Citrix Online, a division of Citrix Systems, Inc. And is used by 59 users of Software Informer. The most popular versions of this product among our users are: 1.5, 1.6, 2.0 and 4.8.

Uninstall the GoToAssist Customer Unattended Application

Unattended support sessions are those in which agents access a customer's computer while they are not present at it (i.e., the customer's computer is 'unattended'). Your customer can choose to block their unattended access temporarily, or you can help them uninstall the application completely if you no longer need to access their computer remotely.

Uninstall the GoToAssist Customer application (Windows)

Note: The process for uninstalling an application from your computer varies by operating system; the following process applies to Windows 7. See your operating system's manual for more information.

1. Click the Windows Start button > Control Panel > Programs and Features.
2. Right-click the GoToAssist Expert desktop application and click Uninstall.

3. When prompted to confirm the uninstallation, click Yes to continue.

4. When the application has been removed, click Close on the confirmation prompt.

Uninstall the GoToAssist Customer application (Mac)

Note: The steps for uninstalling an application varies by operating system; the following process applies to OS X 10.11 (El Capitan). See your operating system's manual for more information.

1. Click the Finder icon in your user Dock.

2. Click Applications from the Favorites menu in the left navigation.
3. Open the GoToAssist folder.
4. Open the Uninstall GoToAssist application.

5. When prompted, click Remove.

6. When prompted, enter your administrator password.
7. Click OK.

8. The GoToAssist Customer icon will be removed from your Menu bar when the uninstallation is complete.

HELP FILE

Download and Install GoToAssist Expert Desktop App (Windows)

When you download the GoToAssist Expert desktop application (so that you can host support sessions), an installation package (including the GoTo Opener application) will be downloaded onto your computer. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed.

Note: These instructions apply to Windows agents only. For instructions that apply to Mac agents, see Download and Install GoToAssist Expert Desktop App (Mac) for more information. Additionally, you can view the System Requirements for Agents.

Download the GoToAssist Expert Desktop Application Note: Agents will be prompted to log in with their account credentials once the application has installed. For detailed installation instructions, please see below.

Gotoassist Expert Installer

About the installation package

The installation package includes the following components:

• GoToAssist Expert desktop application
  This is the main software that you use to host support sessions and connect to your devices (i.e., unattended support computers).

• GoTo Opener application
  This 'helper' application downloads as the GoToAssist Opener.exe, then installs as the GoTo Opener. This application is required to install and launch the GoToAssist Expert desktop application. It must be installed on your computer, even if the GoToAssist Expert application is already installed.

  Note: If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process each time you start a support session from the web app. We don’t recommend that you do this if you frequently start sessions from the web.

Install instantly

1. Go to www.fastsupport.com/download/repDownload.
2. The download will begin automatically.
   • If the GoTo Opener application is not installed (either first time using or it was removed), then the GoToAssist Opener.exe file will automatically start downloading.
   • If the GoTo Opener application is already installed, then some or all of the following steps will be skipped. The web browser will automatically start the GoToAssist Opener app, which will then launch the GoToAssist Expert desktop application (or install it again, if needed).
3. Continue to instructions for each web browser, then on to Step #4 to complete the download and installation steps.

Install via the Web App

You must log in to your account first to install the GoToAssist Expert desktop application.

1. Log in at http://up.gotoassist.com.
2. On your Dashboard, click Start session.
   • If the GoTo Opener application is not installed (either first time using or it was removed), then the GoToAssist Opener.exe file will automatically start downloading.
   • If the GoTo Opener application is already installed, then some or all of the following steps will be skipped. The web browser will automatically launch the GoToAssist Opener.exe file, which will then launch the GoToAssist Expert desktop application (or install it again, if needed).
3. Continue to instructions for each web browser, then on to Step #4 to complete the download and installation steps.

Instructions for each web browser

Once you have downloaded the GoToAssist Opener.exe, you can complete the installation steps for the browser you are using, as follows:

Mozilla Firefox®

• When the download finishes, click Open link when prompted by the 'Launch Application' dialog (click Start Session again if you need to restart the download) and the GoTo Opener app will install.

Google Chrome™

• When the download finishes, click Open GoTo Opener (if desired, check the 'Always...' box to open these file types automatically in the future) link in the bottom-left of the page to open the file, then click Run when prompted and the GoTo Opener app will install.

Gotoassist Expert

Internet Explorer®

Download Gotoassist 5

• When the download finishes, click Run if prompted and the GoTo Opener will install.

Microsoft Edge®

• Click Save when prompted, then when the download finishes, click Run and the GoTo Opener will install. If needed, click Start Session in the browser window to restart the download.

4. If prompted by User Account Control, click Yes. The GoToAssist Expert desktop application will be automatically launched, and the agent can start hosting support sessions with customers.

   Note: If customers remove the GoTo Opener application at a later time, they'll need to go through the entire download process again. We don’t recommend that customers do this if they frequently join support sessions, as they will lose the benefit of faster join times.

Gotoassist Expert Trial

5. If prompted, log in to the GoToAssist Expert desktop application.

6. The GoToAssist Expert desktop application will launch the Viewer window with a new support session (if enabled by your account admin), otherwise a blank window is displayed. See Use the GoToAssist Expert Desktop App (Windows) for next steps.